Refund policy

Return & Exchange Policy

To ensure your request is processed smoothly, please follow the steps below:

Step 1: Check Eligibility

  • Timeframe: Requests must be submitted within 30 days of receiving your items.

  • Condition: Items must be in brand new condition, with tags unremoved, and show no signs of use.

  • Important (Quality Issues): If you are applying for a return due to a defect, you must provide a full unboxing video as proof.

Step 2: Contact Customer Service

Please reach out to us via [Website Message / Facebook / Instagram / Email] with the following:

  1. Order Number

  2. Reason for Return/Exchange

  3. Photos of the item (or the unboxing video)

Step 3: Ship the Item Back

  • Non-Quality Issues: Please pack the item securely and ship it back. All shipping costs (including original and return shipping) are the responsibility of the customer.

  • Quality Issues: Please ship the item back first. Once verified, the company will cover both the return shipping and the cost of sending the replacement.

Step 4: Inspection & Processing

Once we receive the returned item, we will conduct an inspection (usually takes 1–3 business days):

  • Exchanges: After a successful inspection, the replacement style will be shipped within 7 business days.

  • Refunds: After a successful inspection, the refund will be processed via the original payment method within 30 days.

    • Note: For non-quality related refunds, the original shipping cost incurred by the company will be deducted from the total refund amount.